Question 1

Comment connaître le statut de ma commande?

Answer

Dès que votre commande sera prête pour expédition, vous recevrez par courriel la confirmation d’expédition ainsi qu’un numéro de suivi Postes Canada, afin que vous puissiez suivre le statut de votre commande.

Lorsque votre commande sera livrée, vous recevrez également un courriel de confirmation de livraison.

Question 2

How long will it be before I receive my order?

Answer

All orders placed by 3:00 pm EDT Monday to Friday will be shipped the same day. Your package will arrive in 2-5 business days.

*Please note there may be shipping delays due to Covid-19.

Question 3

Quels sont vos frais d’expédition?

Answer

- Livraison gratuite pour toute commande de 125 CAD et plus
- 13.95 CAD pour toute commande de moins de 125 CAD
- 39.99 CAD pour l’expédition prioritaire

Question 4

How do I cancel my order?

Answer

You may cancel your order as long as it has not been shipped. To cancel your order, please send an email to info@premiumsoccer.com with your order number or simply reply to your order confirmation!

Question 5

Can I modify my order after it has been placed?

Answer

Once an order is placed, it cannot be modified. However, if you wish to cancel your order before it has shipped, you may do so by contacting info@premiumsoccer.com with your order number or by simply replying to your order confirmation!

Question 6

How can I track my order?

Answer

Premium Soccer will send you a Canada Post tracking number by email so you can track the status of your parcel!

Question 7

I accidentally placed my order with the incorrect shipping address. What should I do?

Answer

To update your shipping address, please send an email to info@premiumsoccer.com with your order number or simply reply to your order confirmation! If the package has already been shipped, the items will be sent back to us and we will then be able to re-ship them to the correct address (shipping rates may apply).

Question 8

What should I do if, upon opening my package, an item is damaged or defective?

Answer

If the product you ordered arrives damaged, please contact info@premiumsoccer.com or reply to your order confirmation.

Question 9

What is a manufacturing defect?

Answer

A manufacturing defect is an error in the design or production of the product that was not intended. If the product your ordered arrives damaged or defective, please contact info@premiumsoccer.com

Question 10

What forms of payment do you accept?

Answer

Nous nous engageons à vous offrir une expérience de magasinage en ligne rapide et facile. Les modes de paiement acceptés sont :

Visa, Mastercard, Diners Club, Discover, American Express, Google Pay, Apple Pay, Facebook Pay, Shop Pay et PayPal.

Question 11

Do you charge sales tax?

Answer

Tax rates vary depending on the Province in which you reside.

Question 12

When will I be charged for my order?

Answer

Your payment is processed the moment your order is placed. Please note it may take up to 3 business days to see the deducted funds reflect on your account.

Question 13

Why are prices different in stores vs. online? (or Vice Versa)

Answer

The vast majority of items available online are also available in-store. There is no difference in price when buying online vs. in-store*.

*There may be a difference in price between online and in-store products but it happens on rare occasions

Question 14

Is my credit card number and personal information secured?

Answer

Nous utilisons Shopify comme plateforme de commande en ligne sécurisée, par conséquent, nous n’avons pas accès à vos informations bancaires et personnelles.

Question 15

Pourquoi mon paiement a-t-il été refusé ?

Answer

We use a third party platform for payment processing. Their criteria for the approval or refusal of your transaction is decided based on the risk factor of your credit card. Your card may be detected as a potential fraud and be refused.

Question 16

Can I use a gift card to purchase my order?

Answer

Gift cards purchased online can be used online and in store!

Click the link below to purchase a gift card:
https://premiumsoccer.com/products/gift-card-premium">https://premiumsoccer.com/products/gift-card-premium

Question 17

How long will it take for me to get a refund?

Answer

Once we receive the returned item, it must undergo a 24-hour quarantine due to Covid regulations. Once that period has passed, your item will be inspected to ensure it is in its original condition and a refund notification will be sent to you. Please note it may take up to 3 business days for the funds to appear in your account.

Question 18

Puis-je retourner un article acheté en vente finale?

Answer

Final sale items are not eligible for return or exchange.

Question 19

Can I return an item purchased with a discount code?

Answer

You can still return the item as long as the item was not on sale.

Question 20

Do Premium Soccer products come with a warranty?

Answer

Our warranties follows our manufacturers’ warranty. If your product is damaged or defective, we submit a claim. The specified brand makes the final decision on whether or not the claim is approved as a manufacturing defect.

Question 21

Do you have any physical stores?

Answer

Our only physical store at the moment is the following:

PREMIUM SOCCER
7135, Route Transcanadienne
Saint-Laurent, QC
H4T 1A2

Question 22

Can I pick up my order at a Premium Soccer store?

Answer

If you’d like to reserve an item online and pick it up in-store, you may do so by replying to your order confirmation and requesting an “IN-STORE PICK-UP”.

If a shipping fee is charged with your order and you wish to pick it up in-store, you may contact us and we will have the shipping rates refunded. Please note it can take up to 3 business days to see the funds in your account as of the moment the refund notification is received.

Question 23

My online order says it was delivered but I haven’t received it. What should I do?

Answer

Haven’t received your order? Start by verifying the shipping address provided.

If the address is correct, you can use the tracking number provided to contact Canada Post about the status of your order.

If you have trouble tracking your order, you can contact us at info@premiumsoccer.com

Question 24

Do you accept phone orders?

Answer

Les commandes peuvent seulement être faites en ligne ou à la boutique. Nous ne prenons aucune commande par téléphone.

Question 25

Que faire si l’article que je recherche n’est pas affiché sur votre site web?

Answer

Notre site web est mis à jour quotidiennement! Habituellement, notre inventaire en boutique est le même que notre inventaire en ligne, donc si l’article que vous cherchez n'apparaît pas sur notre site web cela veut dire que soit nous l’avons pas encore reçu ou qu’il n’est plus disponible en inventaire.

Si vous souhaitez vérifier si nous avons ou allons recevoir un certain produit, vous pouvez envoyer un e-mail à info@premiumsoccer.com ou appelez-nous au 514-956-1000.

Question 26

Pouvez-vous accélérer la livraison de ma commande?

Answer

L’option d’expédition prioritaire/accélérée est disponible au moment de payer votre commande. Normalement, votre commande sera livrée dans les 1 à 3 jours ouvrables suivants. Veuillez noter que des frais d'expédition peuvent s’appliquer.

Question 27

Comment utiliser un code de rabais?

Answer

Avant de payer votre achat, vous pouvez soit copier et coller le code ou l'écrire vous-même. Ensuite, cliquez sur “appliquer” et la réduction sur le prix original sera automatiquement appliquée.

Question 28

Pourquoi mon code de rabais ne fonctionne pas ?

Answer

In order to receive a discount code, you must be subscribed to our newsletter. If you are not already subscribed, you can do so on the link below:

Question 29

Dans quels pays livrez-vous?

Answer

Pour l’instant, nous offrons uniquement la livraison au Canada.

Question 30

Quelles devises acceptez-vous?

Answer

Nous acceptons uniquement la devise canadienne (CAD).

Question 31

Personnalisez-vous les maillots?

Answer

We offer both personalized and player lettering on selected jerseys. Not all jerseys are eligible for customization. Jerseys must be bought at Premium Soccer. For more information, please info@premiumsoccer.com

Question 32

Puis-je personnaliser un maillot acheté dans un autre magasin?

Answer

Nous offrons la personnalisation de maillots que pour les articles achetés chez Premium Soccer.

Question 33

Combien coûte la personnalisation d’un maillot?

Answer

La personnalisation de maillot coûte 50$ CAD plus taxes. Veuillez noter que ce tarif peut varier.

Question 34

How long will it take for me to receive my customized jersey?

Answer

Your customized jersey will be shipped the same day if we have the lettering in stock. If you wish to place a special order, the lettering may take over 3 weeks to arrive.

Question 35

Can I return my customized jersey?

Answer

Customized jersey are FINAL SALE products. They cannot be exchanged or returned.

Question 36

Offrez-vous la personnalisation d’équipement autre que les maillots achetés chez Premium Soccer?

Answer

Unfortunately, we do not offer the service and products for customized gear such as uniform kits

Question 37

Comment puis-je m’inscrire à l’infolettre Premium Soccer ?

Question 38

Je ne me souviens plus de mon mot de passe, comment puis-je le récupérer?

Answer

Si vous avez oublié votre mot de passe, cliquez sur le lien “Mot de passe oublié” et entrez votre adresse courriel. Un courriel vous sera envoyé afin que vous puissiez réinitialiser votre mot de passe.

Question 39

I no longer want to receive emails from Premium Soccer. How do I unsubscribe?

Answer

Pour vous désinscrire à notre circulaire en ligne, il suffit de cliquer sur le lien « se désinscrire » situé au bas des courriels ou envoyer un courriel à info@premiumsoccer.com .

Question 40

How do I become a member?

Question 41

Premium Soccer offre-t-il une réduction pour les étudiants?

Answer

Pour l’instant, nous n'offrons pas de rabais étudiant.

Question 42

Fournissez-vous des reçus cadeaux pour les commandes en ligne ?

Answer

Nous n'offrons pas actuellement de reçus pour les cadeaux, mais c'est une option que nous envisageons d'ajouter.

Notre système comptable ne peut pas, pour le moment, fournir de reçus cadeaux.

Les cartes-cadeaux peuvent être utilisées en ligne et en magasin !

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